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The Reality of Running a Pet Sitting and Dog Walking Business with Employees: Beyond Cats and Dogs

It's not all Puppies, Kittens, and Rainbows-

Running a pet sitting and dog walking business may sound like a dream job for animal lovers, but there's more to it than just playing with adorable puppies and kittens. As the owner Michelle Roetto of Michelle At Your Service Pet Sitting and Dog Walking, LLC in McKinney, Texas says, "I have experienced the challenges and rewards that come with managing a Pet Sitting and Dog Walking business with employees in this industry." In this blog post, I'll shed light on the realities of running such a business and share insights from my own journey.

Building a Reliable Team:

One of the key aspects of a successful pet sitting and dog walking business is having a reliable team of employees. Finding trustworthy individuals who genuinely care for animals and can handle various responsibilities is no easy task. It requires a rigorous hiring process, including background checks and interviews. Additionally, ongoing training and clear communication channels are essential to ensure that everyone is aligned with the business's standards and protocols.

Ensuring Pet Safety and Well-being:

Pet safety and well-being are paramount in this line of work. As a business owner, it is crucial to establish strict guidelines and protocols for your employees to follow. This includes understanding pet behaviors, being aware of potential hazards, and knowing how to handle emergencies. Regular communication with both the clients and the team members is vital to ensure that any specific requirements or concerns are addressed effectively.

Navigating Scheduling Challenges:

Balancing the needs of clients with the availability of employees can be a juggling act. Managing a pet sitting and dog walking schedule can be complex, especially during peak vacation seasons or holidays. Last-minute changes and cancellations are common, and it requires flexibility and adaptability to meet clients' needs. Utilizing technology, such as scheduling software, can help streamline operations and keep everyone organized.

Handling Customer Service:

While working with animals is undoubtedly enjoyable, dealing with their owners can be equally challenging. As a business owner, you must possess excellent customer service skills to manage client expectations, address complaints, and maintain a positive reputation. Being responsive, empathetic, and professional in all interactions is crucial for client retention and building a strong referral network.

The Emotional Toll:

Being surrounded by adorable pets all day may sound like a dream, but it's not always rainbows and butterflies. Building relationships with pets and their owners means that you'll experience both the joy of companionship and the heartbreak of losing a beloved furry friend. It's important to acknowledge the emotional toll this business can have and find healthy ways to cope with the inevitable ups and downs.


Running a pet sitting and dog walking business with employees goes beyond the surface-level perception of playing with cute animals all day. It requires careful management, dedication, and a genuine passion for animals. Navigating the challenges of finding reliable employees, ensuring pet safety, managing schedules, providing excellent customer service, and handling the emotional toll can be demanding. However, the reward of seeing happy pets, satisfied clients, and the opportunity to make a positive impact in the lives of both animals and their owners makes it all worthwhile.

Michelle Roetto




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